Are taxes included in the price?
Yes. The price you see is the final price, inclusive of all taxes and duties. There are no hidden fees at checkout or upon delivery.

What payment options are available?
For your security, we accept Credit Card (Visa), Western Union, and Bank Transfer.

Do you deliver internationally?
Yes, we ship worldwide. Orders are sent from our regional warehouses for quicker delivery.

Is telephone ordering and payment available?
To ensure payment security, we do not offer ordering or payment over the phone. All transactions must be completed securely on our website.

Is shopping on your site secure?
Yes. Our website uses industry-standard encryption to protect your payment and personal details during every transaction.

What if my credit card payment is declined?
Please ensure your card details are entered correctly and that international transactions are enabled by your bank. You may also try an alternative payment method or contact your bank. Our support team is happy to assist if needed.

I was charged but didn’t receive an order confirmation. Why?
This is typically a temporary authorization hold that should be reversed by your bank within 3–10 business days. If no order was confirmed, you will not be charged. If the amount has been deducted, please send us your details so we can resolve this for you.

What if I encounter issues while placing my order online?
Please contact our Customer Support via email or live chat. We can help complete your order or, where applicable, provide a secure payment link.

Products & Orders

Do you have popular tournament jerseys in stock?
Most items are kept in stock. During major events, some high-demand jerseys may sell out fast. Please check the stock status on each product page.

Can I modify my order after payment?
We can only make changes if your order has not yet entered the packing process. Please contact us immediately.

How can I cancel my order after placing it?
You may cancel your order within 1 hour of purchase, provided it has not been processed for shipping. See the instructions below.

What’s the procedure to cancel an order?
Please contact Customer Support right away via email or your account, and provide your order number. We will check the status and proceed if possible.

Delivery & Tracking

What are shipping times and methods within Europe?
 Worldwide delivery may take between 7 and 21 business days.

How do I track my shipment?
A tracking number will be emailed to you once your order ships. You can enter it on the carrier’s website or in your account for live updates.

My order hasn’t arrived within the estimated time. What should I do?
We recommend checking your tracking details first. If there is no movement or a major delay, please reach out to our support team with your order number so we can follow up with the carrier.

Returns & Refunds

Can I return or exchange an item?
Yes. Items can be returned within 14 days of delivery if they are unused, in original condition, and with tags attached. Customized items are non-returnable unless defective.

How long does a refund take?
After we receive your returned item, processing takes 7-21 business days. The refund will be issued to your original payment method; the time it takes to reach you depends on your bank or payment provider.